Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Information You Provide to Us

• Account and Profile Information: Name, email address, phone number, or other contact details you provide when signing up or communicating with us.
• Ride Information: Pickup and drop-off locations, route data, ride time, preferences, and food order.
• Payment Information: Payment details are handled by third-party vendors (Venmo, Square). ZiggyZooms does not store or process your payment card information directly.
• Communications: Any messages or inquiries you send to us via email.
• Location Data: Location data will only be collected if the user enables and chooses to have their current location be used as the pickup location.

b. Information Collected Automatically

When you use ZiggyRides, we may automatically collect:

• Device Information: Operating system, browser type, app version, and device identifiers.
• Usage Data: Interactions with the App (e.g. bug reports).

c. Cookies and Similar Technologies

On the web version of ZiggyRides, we may use cookies or similar technologies to improve user experience, analytics, and security. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the ZiggyRides service.
• Facilitate ride requests, navigation, and communication between drivers and riders (if applicable).
• Process and verify payments through third-party providers.
• Improve and personalize the user experience.
• Send you important notices about updates, policy changes, or technical issues.
• Ensure safety, prevent fraud, and enforce our Terms and EULA.
• Comply with legal obligations and respond to lawful requests.

3. Sharing and Disclosure of Information

We may share your information only as follows:

• With Service Providers: To vendors or partners that help us operate ZiggyRides (e.g., payment processors, analytics providers).
• For Legal Reasons: If required by law, regulation, subpoena, or court order.
• In Case of Business Transfer: If ZiggyZooms is involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
• With Your Consent: When you choose to share information or connect with third-party services.

We do not sell, rent, or give personal information to third parties.

4. Third-Party Services

ZiggyRides uses third-party services such as Venmo and Square for payment processing. Your use of these services is governed by their respective privacy policies:

• Venmo Privacy Policy
• Square Privacy Policy

We encourage you to review those policies to understand how your payment data is handled.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as:

• Accessing, correcting, or deleting your personal information.
• Withdrawing consent for certain data uses.
• Requesting a copy of your data.

To exercise these rights, please contact us at ziggyzoomsit@gmail.com. We may verify your identity before processing requests.

8. Children's Privacy

ZiggyRides is not intended for anyone under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it promptly.

9. International Users

ZiggyRides is operated in the United States. If you access the App from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

10. GDPR Compliance (European Economic Area and United Kingdom)

If you are located in the European Economic Area ("EEA") or the United Kingdom ("UK"), the following rights apply under the General Data Protection Regulation (GDPR):

a. Legal Bases for Processing

We process your personal data only when one or more of the following applies:

• You have given explicit consent.
• Processing is necessary to perform our contract with you (e.g., to provide rides).
• Processing is necessary for compliance with a legal obligation.
• Processing is necessary for our legitimate business interests (such as improving our services), provided those interests are not overridden by your rights.

b. Your GDPR Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of your data.
• Object to processing or request restriction of processing.
• Request data portability.
• Withdraw consent at any time, without affecting prior lawful processing.

To exercise these rights, contact ziggyzoomsit@gmail.com. You may also lodge a complaint with your local Data Protection Authority.

c. Data Transfers

When transferring data outside the EEA or UK (e.g., to U.S. servers), we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections to ensure your data is secure.

11. CCPA/CPRA Compliance (California, United States)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you the following rights regarding your personal information:

a. Your Rights

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect and how it's used.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal data.
• Right to Opt Out of Sale or Sharing: ZiggyZooms does not sell personal information.
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

b. Categories of Information Collected

ZiggyZooms collects the following categories of personal information under CCPA definitions:

• Identifiers (e.g., name, email, phone).
• Commercial information (e.g., ride history, payment status).
• Geolocation data (e.g., pickup locations and dropoff locations).
• Inferences drawn from the above for service improvement.

c. Submitting a Request

California residents can exercise their rights by emailing ziggyzoomsit@gmail.com with the subject line "California Privacy Request." We will verify your identity before fulfilling your request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify users within the App or by other means. Continued use of ZiggyRides after updates take effect constitutes your acceptance of the revised Policy.